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Private Duty & Medical Care
Clarify the scope of services the agency offers. Do they offer private duty (also referred to as personal care and homemaker services)? Do they offer skilled nursing and rehabilitation services in the home?
Who oversees the plan of care for your loved one? What is their background and training?
Are the caregivers state tested and licensed? What is their background and training? Are background checks done at the time of hire?
Does the agency bond and insure all workers?
How is the agency licensed or accredited?
If your family member will receive skilled services, ask who the physician is that will oversee the care plan?
If the agency is Medicare certified, ask to see the results of their last survey (your SeniorLiving.com Care Advisor can also help you investigate survey results).
If your loved one is receiving skilled care, ask for the credentials of the skilled nurses and therapists.
How will the agency keep your family physician advised of your loved one’s progress with their skilled services?
Will your family member consistently have the same staff working with him/her?
If the care is for private duty services, what kinds of services are available and what are the charges?
Is a caregiver available during evening hours and on weekends?
Does a supervisor visit with the caregiver on occasion to assess their performance?
What is the agency’s complaint resolution process?
How long has the agency been in business?
What types of ongoing training is provided for staff? How many hours of extra training do they receive each year?
Understanding the Pricing Structure
If your family member is receiving skilled services using their Medicare benefit, ask how many weeks they expect to be caring for your loved one and how often they will come.
If your family member will be a private duty client, first clarify if any of the services he/she needs could be covered under their Medicare part A or part B benefit. Sometimes these services meet the skilled requirement especially when your loved one is homebound.
For private duty services, clarify how the fees are structured. Are you charged for the caregiver’s travel time? If so, how much?
Is transportation available if you need someone to take your family member to an appointment? How are the fees charged?
For private duty, are there minimum hours required?
Are there maximum hours before you are charged overtime?
What is the procedure if a caregiver fails to show up?
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